Set of properties and characteristics of a product or service that give it the ability to satisfy expressed or implied needs. In a contractual context, requirements are specified, while in other contexts implicit requirements should be identified and defined. In many cases, needs may change over time: this implies periodic reviews of requirements. Needs are generally translated into priorities and characteristics with well-defined criteria. These needs may include aspects such as ease of use and maintenance, safety, availability, reliability, and even economic and ecological aspects. The term “quality” does not express a level of merit in a comparative sense, nor is it used in a quantitative sense for technical evaluations. In such cases other qualifying terms must be added, for example, the expressions: (a) “relative quality,” when goods or services are ranked according to a level of merit or in a comparative sense; (b) “level of quality” or “measure of quality,” when precise technical evaluations are made in a quantitative sense. The quality of a product or service is influenced by many interacting activities, such as design, production, service, and maintenance.